Refund policy
Last updated: April 30, 2026
1. Overview
This Return & Refund Policy applies to purchases made on https://myprettycharms.com and is operated by Al Fayoum Business SRL.
2. Right of Withdrawal (EU Customers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
You have 14 days from the date of delivery to notify us that you wish to return a product. After notifying us, you have an additional 14 days to send the item back.
To exercise this right, contact us at: contact@myprettycharms.com
3. Return Conditions
To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
We may reduce the refund if the product shows signs of use beyond what is necessary to check its nature and functionality.
4. Return Process
To initiate a return, contact us at contact@myprettycharms.com with your order details, wait for return instructions, and then send the product to the address provided.
Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.
5. Refunds
We will process your refund within 14 days from the moment we are informed of your decision to withdraw. We may withhold the refund until we receive the returned product or proof that it has been sent back.
If approved, refunds are issued to the original payment method, and processing time may vary depending on your payment provider.
6. Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products and sealed items that are not suitable for return for hygiene reasons once unsealed.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at contact@myprettycharms.com. We will offer a replacement or refund, as appropriate.
8. Contact
Al Fayoum Business SRL
Email: contact@myprettycharms.com
Address: Poiana Narciselor nr. 7, ap. 12, Sector 1, București, România