Shipping policy
Last updated: April 30, 2026
1. Overview
This Shipping Policy applies to orders placed on https://myprettycharms.com and is operated by Al Fayoum Business SRL.
2. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
3. Shipping Areas
We ship to customers within the European Union and, where available, internationally.
If your location is not supported at checkout, please contact us at contact@myprettycharms.com.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Any applicable taxes or customs duties for international orders are the responsibility of the customer.
5. Delivery Times
Estimated delivery times depend on your location and the courier service used.
Please note:
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delivery times are estimates, not guarantees
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delays may occur due to factors outside our control (couriers, customs, weather)
6. Order Tracking
If tracking is available for your shipment, you will receive tracking details by email once your order has been shipped.
7. Failed Deliveries
If a package cannot be delivered due to incorrect address details or repeated failed delivery attempts, it may be returned to us.
In such cases, additional shipping costs may apply for resending the order.
8. Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact us at contact@myprettycharms.com.
We will work with the courier to resolve the issue.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and include photos if available.
10. Contact
Al Fayoum Business SRL
Email: contact@myprettycharms.com
Address: Poiana Narciselor nr. 7, ap. 12, Sector 1, București, România